Terms & Conditions

Last Updated: January 2026

Welcome to Signature Ride GCC. These Terms and Conditions ("Terms") govern your use of our website and the corporate chauffeur services provided by Signature Ride GCC across Saudi Arabia, UAE, Qatar, Bahrain, Oman, and Kuwait. By accessing our site or booking a ride, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our services, you confirm that you are at least 18 years of age and possess the legal authority to enter into this agreement. If you are booking on behalf of a corporation, you represent that you have the authority to bind that corporation to these Terms.

2. Bookings and Reservations

• All bookings are subject to vehicle availability and confirmation by our dispatch team.
• We reserve the right to refuse or cancel any booking at our discretion.
• While we strive to provide the exact vehicle requested (e.g., BMW, GMC, Lexus), we reserve the right to substitute a vehicle of equal or higher class if necessary.
• For airport pickups, flight delays are monitored. However, clients must inform us of any flight changes via WhatsApp or phone.

3. Pricing and Payment

• Rates are calculated automatically based on distance, duration, and vehicle class. You will receive an auto-rate when booking.
• For corporate accounts, monthly invoicing is available with Net-15 or Net-30 payment terms.
• All payments must be made via approved methods (Credit Card, Bank Transfer, or Corporate Payment Gateway).
• Additional charges may apply for tolls (Salik), parking, or extended wait times (after 15 minutes for standard pickups, 60 minutes for airport arrivals).

4. Cancellations and Refunds

• 4+ Hours Before Pickup: Fully refundable.
• Within 4 Hours of Pickup: 50% of the total fare will be charged.
• No-Show: 100% of the total fare will be charged.
• Corporate accounts may have customized cancellation terms outlined in their specific service agreement.

5. Passenger Responsibilities

• Passengers must comply with all local traffic laws and regulations.
• Smoking, vaping, and consumption of illegal substances are strictly prohibited inside the vehicles. A cleaning fee of $150 may apply.
• Passengers are responsible for any damage caused to the vehicle during their ride.
• Seatbelts must be worn at all times.

6. Liability and Insurance

Signature Ride GCC maintains comprehensive commercial auto insurance for all its vehicles and passengers. However, we are not liable for:

• Loss or damage to personal belongings left in the vehicle.
• Delays caused by factors beyond our control (e.g., extreme weather, road closures, accidents, border crossing delays).
• Missed flights or appointments due to such delays.

7. Cross-Border Rides

For cross-border rides within the GCC (e.g., UAE to Oman, KSA to Bahrain), passengers must ensure they possess valid travel documents, visas, and car insurance valid for the destination country. Signature Ride GCC is not liable for denied entry at borders.

8. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the new Terms.